Privacy policy

Your Privacy Matters to Us

Last updated: April 6, 2025

We know privacy policies can be a bit dry, but we promise to keep this simple, and free of legal waffle (as much as possible). Here’s what you need to know about how we handle your information at SALVESSA:

 What This Policy Covers

When you shop with us, browse our website, or chat with us, we may collect a little information about you like your name, email, or delivery address. This helps us:

  • Get your order to the right place

  • Provide helpful customer support

  • Improve your experience

  • Send updates (if you want them)

We only collect what we need, keep it secure, and never sell your information ever.

What We Collect and Why

Things you share with us (like when you place an order):

  • Name, address, email, phone number

  • Payment and delivery details

  • Messages or customer service queries

Things we collect automatically:

  • Your IP address, browser, and device type

  • What pages you visited and how you interacted with the site (we use cookies,  more on that below)

Things we get from trusted partners:

  • Payment info from our checkout provider

  • Website performance data from tools like Shopify

We use this info to process orders, support you, keep our site secure, and occasionally send offers or updates but only if you’ve said yes to those.

Cookies 

We use cookies to help the site run smoothly, remember your preferences, and understand what’s working and what’s not. You can turn cookies off in your browser settings, but doing so might affect your experience.

More about Shopify’s cookies here.

Who We Share Your Info With

Only with people who help us run Salvessa like:

  • Shopify (our website host)

  • Delivery partners (to get your order to you)

  • Payment providers (to handle transactions securely)

  • Marketing and analytics tools (if you’ve opted in to hear from us)

We never share your data with third parties for profit or unrelated purposes.

Your Rights & Choices

Depending on where you live, you may have the right to:

  • See what data we hold about you

  • Ask us to correct or delete your data

  • Opt out of marketing messages

  • Withdraw your consent at any time

Just email us, we’ll always respect your choices and respond as quickly as possible.

Children’s Privacy

Our website and products are not designed for children under 16. We don’t knowingly collect data from anyone under that age.

International Visitors

If you’re shopping from outside the UK or EU, your data may be processed or stored in another country. We take steps to protect your information in line with UK and EU law.

Updates to This Policy

We might occasionally update this policy if our practices change and we’ll post any updates here and always show the latest version date at the top of this page.

Got Questions?

We’re real people who care about your experience. If you’ve got any questions or concerns about your privacy, just drop us a note as Lisa and the team will be happy to help. Thanks